The start-up payments, the membership type and the associated lump-sum or monthly direct debit membership fees, initial payment term and payment dates you have chosen are set out on the application form (the initial term is the first period of membership).
Memberships are available for initial durations of 1,6 and 12 month periods and can be paid either monthly by direct debit or by a pre-paid plan. If you choose to pay your membership monthly by direct debit, there will be an additional charge which will mean the total amount payable for your membership will be greater than if you choose to pay using the pre-paid plan.
Members who elect to take the 6 month or 12 month Pre Paid Plan will be given 1 month and 2 month’s free membership respectively.
If you are paying by direct debit and you fall behind with your membership fees and this is not caused by a bank error, we may charge reasonable administration fees or suspend or cancel your membership and we may pass your details to a debt-collection company to recover any outstanding payments.
We may decide to increase our membership fees, but your fees will not increase in your initial term of membership (unless you do not provide ID for a membership type that requires it). We will give you one month’s notice of any fee change. If you pay your membership fees as a lump-sum payment, we will only review your membership fees when your membership is due for renewal.
CLUB ACCESS AND TIERS
We have several club tiers (tier one being the highest). The clubs you can use depend on the club tier and type of membership you have chosen. If you have multiclub membership, you can use the clubs within your tier and in any tier below. Clubs may change tier over time, but you can see a full up-to-date list of all our clubs and their tiers on our website and in our clubs. You must join the club you will use most often (your home club). If, over a two-month period, you use another club more than your home club, we have the right to transfer your membership to the club you use most often and this may affect your membership fees. If you have single-club membership, you can only use your home club. If you have off-peak membership, you can use your home club during limited times only. Before signing the membership agreement, please make sure you are aware of all of the membership options and which club (or clubs) your membership allows you to use, including club tiers and access times.
If you need to take a temporary break for any reason you can freeze your membership for a period of up to 3 months for a reduced fee, or you may be able to freeze your membership free of charge for medical reasons (as long as you provide acceptable medical evidence), for between one and 12 calendar months, as long as you have completed one calendar month of membership. ‘Freezes’ begin on the 1st of each month and you need to request the freeze at least five working days before this. If you freeze your membership within your initial payment term, these ‘frozen months’ do not count towards your initial contract length. We may decide to increase the fee for freezing your membership, but we will not do this while you are on a freeze. You can find details of our latest freeze fees on our website.
MEMBERSHIP TERM AND CANCELLATION
You can cancel your membership within 14 days of joining, provided that you have not used the club on more than one occasion, and we will refund any membership fees you have paid. as long as we receive your cancellation notice (see term 10 below) within this time frame.
If you pay your membership fees upfront in one single lump sum, your membership will automatically end at the end of the initial term unless you choose to renew it.
If you pay your membership fees monthly by direct debit, your membership will automatically continue at the end of the initial term unless you give us one full calendar month’s notice to end it (you can give one month’s calendar notice to end your contract on the last day of the initial term). If your contract rolls over after the initial term, you can end your membership by giving us one full calendar month’s notice. You must pay your full membership rate during your month’s notice. Example: You give notice to end your membership contract on any day in April, but your full calendar month’s notice will not start until 1 May and you will leave on 31 May (your final payment will be for the month of May).
You can ask to cancel your membership and give us notice by providing your membership details: in person at your home club, by calling 0208 618 3100, or by completing the contact us form on our website. We will send or give you confirmation once we have processed your cancellation. This could be by email, letter or a receipt from the club, depending on how you tell us you want to cancel your membership. Please tell us if you do not receive this. You are responsible for cancelling your direct debit once we have processed your cancellation and any payments relating to notice periods have been taken. We are entitled to keep any membership fees we receive if you have not cancelled your direct debit instruction with your bank and you have not given us valid notice to cancel your membership.
CHANGE IN CIRCUMSTANCES
You can cancel your membership at any time if your circumstances change to such an extent that we are satisfied it is not possible for you to continue to use your home club’s facilities (for example, due to medical reasons, if you are made redundant or if you move to an area which is more than 5 miles from your home club). To cancel your membership for medical reasons, you will need to give us notice (see term 10) and provide the documents we ask for as proof of the change in your circumstances by the end of the month in order to cancel your membership at the end of that month. To cancel your membership for non-medical reasons you must give us one full calendar month’s notice (see term 10) and provide suitable proof of your change in circumstance (there is more information in our FAQs on our website). During the initial membership term, you must continue to pay your membership fees each month until you have provided evidence of your change in circumstance and we are satisfied with it. We will refund any fees you have paid upfront for a membership period that has not yet passed. You can also cancel your membership if we seriously break these terms and conditions. We can cancel your membership if: you have seriously broken the club rules or any terms of this contract; you do not pay any fee or charge within seven days of the date it was due, and we have written to you and given you a further 14 days to pay (so the fee or charge is more than 21 days late); your home club permanently closes (if this happens, we will refund any membership fees you have paid upfront for a period of membership that has not yet been completed); or for any other reason if we consider it necessary to end your contract.
Members must be 16 or older.
You agree to provide a recent photograph for the purposes of your membership and to comply with gym etiquette which is displayed prominently in your club and online which extend to opening hours, use of facilities and your conduct.
We may assign the benefit of this agreement and out rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
There may be occasions where we have to close all, or part of, the gym where you are a member. We will endeavour to advise you in advance where possible unless the issue is urgent or an emergency. Where possible we try to ensure that any such closures are in off peak hours and are kept to a minimum. In such circumstances you will not be entitled to any partial or full refund.
We will not be liable for or responsible for any failure to perform any of our obligations under this agreement which are caused by any event that is outside our reasonable control.
Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using all club facilities and reading club signs, and agree to keep to the conditions in the Member Health Pledge, which is available in our clubs and online. We strongly advise that all members complete an induction to the gym and you should ask for one if we do not offer you one. If you are not sure how to use any equipment, always ask a member of staff.
Personal trainers (PT) at our clubs are self-employed and any service they provide is a contract between them and you. We will not be liable for, or responsible for any monies paid to a PT. Personal training is arranged directly with the trainer and not with ourselves.
We will not be liable to you for any loss, damage or theft of any property you bring onto our premises which happens while the property is not locked away in a locker. The maximum compensation we will pay for any loss, damage or theft to property is limited to a total amount of £500 (for any one incident) if the loss, damage or theft is caused by the negligence of DW Fitness First. You must keep to our gym etiquette, which is available to view in our clubs and online. We may change our club rules if this is reasonably necessary. We can transfer all or any part of our rights or responsibilities under this contract to another organisation, but this will not affect your rights under the contract.
INFORMATION ABOUT US
Clubs operated under the brands ‘DW Fitness’ and ‘Fitness First’ and respectively owned and operated by Dave Whelan Sports Limited (company number 06846128) and Fitness First Clubs Limited (company number 03207791) which are are Companies registered in England and Wales. Fitness First Clubs Limited is a wholly owned subsidiary of Dave Whelan Sports Limited who is the processing entity for the Group.
If you have any questions or if you have any complaints please contact us. You can contact us by telephoning our member services team on 0208 618 3100.