This page will direct your enquiry to our customer service team who will contact you regarding your query.

If you are happy with your membership continuing at your new allocated club, you do not need to do anything to get started.

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IS THE FREE FREEZE APPLICABLE TO YOU?

You can apply for a 1 month (remainder of July and August) free freeze if you:

1. You have a medical condition which means you’re temporarily inactive

2. You consider yourself in the vulnerable category or shielding from Covid-19

3. Your work or living circumstances have changed temporarily and you can’t travel to your club

4. Your preferred fitness facilities are not available at your club during the reopening period

5. Your financial circumstances have been adversely affected - for example if you have been furloughed or made redundant