Frequently Asked Questions REGARDING YOUR MEMBERSHIP

Following the onset of COVID-19, the future viability of the DW Sports business has become materially uncertain due to the enforced closure of both the gym Portfolio and the Stores on 20th March 2020 and 23rd March 2020 respectively.

This extremely challenging business environment has unfortunately resulted in Dave Whelan Sports Limited (‘DWS’) being placed into Administration and Graham Newton and Ryan Grant, partners in BDO LLP, have been appointed as the Joint Administrators (‘the Administrators’) today the 3rd August 2020.

Are the gyms closing?

This administration impacts all of our DW Sports retail stores and some gyms. Fitness First remains a separate company and its 43 clubs are unaffected by the administration of DW Sports.

We are working with the administrators to save as many DW Sports gyms as possible, but it is inevitable that some will close.

Which gyms are closing?

All members are being written to today (03/08/2020) with the status of their membership at their home clubs via email.

What happens to my membership if my home club is closing?

Due to your club closing, we can confirm that we did not collect your August Direct Debit.

Your membership will be automatically cancelled upon the gym closing on Tuesday 4 August 2020.

If you wish to transfer your membership to a gym that is remaining open, please complete the form HERE and the Customer Services team will be able to process your request.

Am I owed a refund for lost days if my club is closing?

For the closing gyms in England and Northern Ireland, if you pay for your membership via Direct Debit, we did not take a payment on 31 July for August. Having reopened in July, we provided the first 11 days free in return for the closure period in March.

Therefore, your membership payments are up to date and no refund is due.

My gym has been closed since March and is now remaining closed. What happens to the 11 days I’m owed from March?

Members may transfer your membership to a gym that is remaining open. Please complete the form HERE and the Customer Services team will be able to process your request.

The Administrators are marketing a portfolio of gyms for sale as a going concern. Accordingly, should a buyer be located, it is likely that your gym will be able to reopen under new ownership when local government restrictions are lifted.

In the event that your gym permanently closes, we will provide further advice in respect of claiming any sums that you are owed at that time. No further action is required from you at present, as you will be automatically contacted at the appropriate time.

I paid my annual membership as a lump sum and my gym is closing. What happens to my payment?

DW Sports is presently considering this issue in conjunction with the Administrators and we expect to be in a position to provide further details in this regard in the week commencing 10 August 2020. We will send you further information at that time.

I have joined as a new member during July and my club is now closing. What happens to my membership?

We have not taken any payments from new joiners in the clubs that are closing or have already refunded new members that have paid their first Direct Debit. All memberships are then automatically cancelled as of 8pm on Tuesday 4 August 2020, with no further action required from the member.

If a member wishes to transfer their membership to a club that is remaining open please complete the form HERE and the Customer Services team will be able to process your request.

Are Fitness First gyms closing?

Fitness First remains a separate company and our 43 gyms are unaffected by the administration of DW Sports. All Fitness First gyms will remain open and trading as normal.

Can I still order online at dwsports.com?

Unfortunately as a result of the DW Sports business going into Administration the DWSports.com website officially ceased operations at 10am on the morning of 3rd August 2020.

Can I still get my member discount in stores?

All remaining DW Sports stores are now moving into a ‘Closing Down sale’ with all remaining products reduced to at least 40% off. Given the level of discount, member discounts cannot be applied to this promotion.

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