How do we calculate your cancellation balance?
Inside your minimum term? For example - 3 months into a 12 month membership. Your balance is the difference between the 1 month price and 12 month price for the length of time you have been a member. So if the difference is £15 a month, you owe us £15 x 3 = £45.
Outside the minimum term? No charge, but you may need to pay the difference between your direct debit date and your cancellation date. So if you request to cancel on 20th July, your one month’s notice means you leave 20th August. You will be asked to pay the pro rata from your Direct Debit date to your cancellation date.
See our terms and conditions for a full explanation.
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